FAQs
Frequently Asked Questions (FAQ)
Shipping
Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, orders within the EU take 5-7 business days, while international orders can take 10-20 business days. Please refer to our Shipping Policy for more details.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number on our Order Tracking page to monitor your shipment. If you encounter any issues, please contact us at support@aventivo.com
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. For more information, please visit our Return Policy page.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support at support@aventivo.com with your order number and the reason for the return or exchange. Our team will guide you through the process.
Orders
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us immediately at support@aventivo.com We process orders quickly, but we will do our best to accommodate your request.
Q: What if I receive a damaged or incorrect item?
A: We apologize for any inconvenience this may cause. Please contact us at support@aventivo.com with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund as soon as possible.
Products
Q: Do you offer size guides?
A: Yes, each product page includes a size guide to help you find the perfect fit. If you have any further questions, feel free to contact us.
Q: Are your products cruelty-free?
A: Yes, all of our products are cruelty-free. We are committed to providing high-quality products that are ethically produced.
Account and Payments
Q: How do I create an account?
A: You can create an account by clicking on the "Sign Up" button at the top right corner of our website and following the prompts. Having an account allows you to track your orders and save your preferences for a faster checkout process.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by emailing support@aventivo.com. We are available Monday to Friday, from 9:00 AM to 5:00 PM (EST).